Terms & Conditions

Contract
In addition to this document, there are other specific terms and documents that apply to the services you may access under the contract, such as the terms and conditions for specific promotions and package options.

1. Acceptance of Terms
By purchasing or using QCell Ltd products and services, you agree to comply with these Terms and Conditions. These terms form a legally binding agreement between you (“the customer”) and QCell Ltd. If you do not agree to these terms, you must refrain from using our products or services.

2. Service Provision
QCell Ltd provides telecommunications products and services, including but not limited to routers, internet bundles, mobile services, and related accessories. Service availability may vary by location, and all services are subject to network coverage and technical feasibility.

3. Eligibility
You must be at least 18 years old or have the consent of a legal guardian to purchase and use QCell Ltd products and services. By using our services, you confirm that you meet these eligibility requirements.

4. Restriction on Use
QCell Ltd products and services are intended solely for personal, non-commercial use. Customers are prohibited from reselling, redistributing, or using the products or services for any profit-driven purpose without prior written consent from QCell Ltd. Breach of this condition may result in suspension or termination of service and/or legal action.

5. Billing and Payments
Customers are required to pay all charges for the products and services they purchase in accordance with the pricing and payment terms provided at the time of purchase. Failure to make payments on time may result in service suspension, late fees, or additional penalties as per QCell Ltd’s policy.

6. Fair Usage Policy
QCell Ltd enforces a Fair Usage Policy to ensure an optimal experience for all users. Excessive or unreasonable usage, as determined by QCell Ltd, may result in reduced speeds, suspension, or termination of the service.

7. Privacy and Data Protection
QCell Ltd is committed to protecting your personal information. We collect, use, and store your data in accordance with applicable data protection laws. For more details, please refer to our Privacy Policy, available on our website.

8. Network Maintenance and Interruptions.
While QCell Ltd strives to provide uninterrupted service, occasional network maintenance or unforeseen technical issues may cause temporary disruptions. We will make reasonable efforts to notify customers of planned maintenance or outages.

9. Liability Limitation
QCell Ltd is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the value of the services or products purchased in the event of a negligence or willful misconduct of our employees or agents in the provision of service.

10. Modification of Terms
QCell Ltd reserves the right to update or modify these Terms and Conditions at any time. Customers will be notified of significant changes via our website or other appropriate channels. Continued use of QCell Ltd’s products and services after such changes signifies your acceptance of the updated terms.

11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of The Gambia. Any disputes shall be subject to the exclusive jurisdiction of the courts in The Gambia.

12. Contact Information
For inquiries or support regarding QCell Ltd products and services, please contact our customer care team at:

Restriction on Use of Products and Services

QCell Ltd products and services, including but not limited to routers and internet bundles, are intended solely for personal, non-commercial use by customers. Purchasing these products or services for the purpose of resale, redistribution, or any other profit-driven activity is strictly prohibited. Any activity involving the redistribution of QCell Ltd’s products or services without prior written consent constitutes a violation of this policy.

Customers found in breach of these conditions may face consequences, including the suspension or termination of their access to QCell Ltd products and services, as well as potential legal action.

QCell Ltd encourages users to report any instances of unauthorized resale or redistribution by contacting 111 or info@qcell.gm.

By using QCell Ltd products and services, customers agree to comply with this Restriction of Use policy, which QCell Ltd reserves the right to update at its sole discretion and without prior notice.